Patient Rights & Responsibilities
At Mountain View Regional Hospital & Clinic, we believe everyone deserves
quality treatment and health care. You and your family have rights and
responsibilities. We want you to understand and use these rights and responsibilities.
If for any reason you do not understand or you need help, we will be glad
to provide assistance.
You have the right to:
- Considerate and respectful care.
- Be well informed about your illness, possible treatments, and likely outcome
and to discuss this information with your physician.
- Consent to or refuse a treatment, as permitted by law. If you refuse a
recommended treatment, you will receive other needed and available care.
- Expect that your statements about pain will be believed and that your pain
will be managed appropriately.
- Remain free from restraints unless medically or behaviorally necessary
to ensure a safe environment of care for you and others.
- Receive care in a safe setting and be free from all forms of abuse or harassment
and to be provided protective services as requested or required.
- Ask and be informed of the existence of business relationships among the
hospital, educational institutions, and other health care providers or
payers which may influence your care or treatment.
- Appoint a health care agent to speak in your behalf if you loose the ability
to communicate your wishes regarding possible treatment alternatives and
to expect that your advance directive will be followed.
- Auditory and visual privacy to the extent possible with recognition of
your personal dignity.
- Expect that your medical record will be held in the highest confidentiality
and that only individuals involved in your care or those monitoring its
quality will read your medical record.
- Expect equal medical treatment regardless of race, color, national origin,
age, religion, handicap, sexual orientation, marital status, gender or
- Know the identity and professional status of individuals providing care
and services and which physician or other practitioners are primarily
responsible for your care.
- Be told of realistic care alternatives when hospital care is no longer
- Consent to or decline to take part in research affecting your care. If
you choose not to participate, you will receive the most effective care
the hospital otherwise provides.
- Know about hospital rules that affect you and your treatments as well as
information about charges and payment methods.
- Know about and access hospital resources such as social work, pastoral
care or the Ethics Committee that can help resolve questions and concerns
about your hospital stay and care.
- File a grievance or lodge a complaint while a patient at this hospital
without fear of reprisal.
- Review your medical records and have the information explained, except
when restricted by law.
- An interpreter by verbal, written or signed communication when you do not
speak the predominant language of the community.
- Being considerate of the rights of other patients.
- Complying with the treatment plan developed with your physician and to
understand the consequences of alternative treatment and/or noncompliance.
- Providing, to the best of your knowledge, accurate and complete information
about present complaints, past illnesses, hospitalizations, medications
and other matters related to your health.
- Being respectful of the property and of other persons and of the healthcare
- Not demanding tests and diagnostic procedures, which your physician determines
to be unnecessary.
- Outcomes if you or your family refuses treatment or when the instructions
of your physician are not followed.
- Complying with all the rules and regulations of the hospital including
life safety and security policies and procedures affecting patient care
and conduct and to share your suggestions to improve hospital safety.
- Taking care of our environment by participating in our recycling campaign,
by not littering public areas and by not smoking on hospital grounds or
anywhere in the building.
- Not keeping valuables with you while you are in the hospital.
- Providing accurate information about any pain or discomfort you may be
- Informing staff of any dietary needs based on religious or ethical beliefs
- Actively participating in your discharge planning with your physician and
other members of your healthcare team as early as practical during your