Mountain View Regional Hospital has received the 2014 Women’s Choice
Award for being voted one of America’s Best Hospitals for Patient
Experience by women for a third consecutive year. This distinction is
the only award that identifies the country’s best healthcare institutions
based on robust criteria that consider female patient satisfaction and
what women say they want from a hospital including quality physician communications,
responsiveness of nurses and support staff, cleanliness and trusted referrals
from other women.
“We’ve identified America’s Best Hospitals across our
nation to help women make smart healthcare choices for themselves and
their family members. Being treated with the proper level of care impacts
one’s health, well-being and healing so it is critical for women
to know those hospitals that have demonstrated the highest level of quality
care to their patients, with a special focus on the female experience“,
says Delia Passi, CEO and founder of WomenCertified®, home to the
Women’s Choice Award, and former publisher of Working Woman and
Working Mother magazines. “We’re putting the power of choice
in the woman’s hands with the information to simplify her choice.”
Hospitals named as America’s Best are then invited to join an elite
network of brands, across multiple industries, which carry the Women’s
Choice Award, symbolizing their commitment to women.
“It’s an honor to be recognized for the third year as one of
America's Best Hospitals for Patient Experience. Receiving the Women’s
Choice Award endorses our commitment to provide excellent services to
our patients and their loved ones,” says Jeff Vanhorn, CEO of Mountain
View Regional Hospital.
Being named and recognized as a hospital of choice among women represents
the strongest and most important consumer message in today’s healthcare
marketplace considering that women account for 90% of all healthcare decisions
for her and her family (American Academy of Family Physicians). When patients
have a highly engaged, positive experience with their hospital, it’s
a win-win situation. Hospital reputation is everything according to a
study by the National Research Corporation Market Insights Survey, the
largest healthcare consumer survey in the U.S.
“A woman expects more from a hospital experience and takes her role
as the primary healthcare decision maker seriously,” Passi adds.
“More than ever she is self-managing her care by choosing her hospital
prior to choosing her doctors. This allows her more control over her hospital
stay outcome based on the quality of care she can expect from a Women’s
Choice Award hospital.”
The America’s 100 Best Hospitals scoring process is unique in that
it is the ONLY national list that focuses on female patient satisfaction.
The process begins with scores derived for each hospital in the Hospital
Consumer Assessment of Healthcare Providers and Systems (HCAHPS) database.
The score takes a subset of the questions HCAHPS uses that research and
experience shows are more important to women than to men. Weight is applied
to each of those questions to adjust for relative importance to arrive
at a numerical score. Additionally, scoring incorporates WomenCertified’s
in-depth research on customer satisfaction among women, including a joint
study on customer satisfaction by gender conducted with the Wharton School
of the University of Pennsylvania. The scoring is totally objective and
uniform. The best 100 scores in each of the four size categories determine
the America’s 100 Best Hospitals for Outstanding Patient Experience
award winners. The four size categories include hospitals with up to 100
beds, 101-250 beds, 251-400 beds, and 401-plus beds. WomenCertified®
accepts absolutely no payment in exchange for placement on the list.
“Recognizing the best hospitals nationwide that are women-friendly
and align with women’s identified preferences is important to our
mission, where women help other women with tough, consumer decisions,”
Passi concludes. “Most importantly, when a woman sees the Women’s
Choice Award at her local hospital, she’ll know the hospital values
her experience as a critical component of her and her loved one’s
About Mountain View Regional Hospital
Located in Casper, Wyoming, Mountain View Regional Hospital is one of the
Rocky Mountain region's premiere specialty surgical hospitals focusing
on neuro/spine surgery and orthopedics. Their patient-centered environment
is staffed by compassionate and caring professionals who are committed
to providing nothing less than clinical excellence.
In addition to top neurosurgical and orthopedic care, Mountain View Regional
Hospital offers pain management, general surgery, gastroenterology, plastic
and reconstructive surgery, ear, nose and throat surgery, as well as diagnostic
medical imaging services. With highly skilled and experienced physicians
and a 4:1 patient/nurse ratio, Mountain View Regional Hospital continuously
meets patient needs with the most advanced medical procedures and personalized
care. For more information, please visit www.MVRHospital.com.
About the Women’s Choice Award
The Women’s Choice Award sets the standard for helping women make
smarter choices by collectively identifying the brands, products, and
services most recommended and trusted by women; those that deliver a customer
experience worthy of their recommendation. Awards are based on surveys
of thousands of women, as well as research conducted in partnership with
the Wharton School of the University of Pennsylvania on what drives the
consumer experience for women versus men. As the leading advocate for
female consumers, WomenCertified Inc., home of the Women’s Choice
Award, created the first national award based on the ratings and preferences
of women to provide them with a collective voice. Women can make their
preferences heard and be part of the mission toward a million voices strong
by visiting the Women’s Choice Award’s official website at
www.womenschoiceaward.com/join-the-million/ and joining the network.